Native Applications

HEALTHGRADES

The Problem:

The Healthgrades iOS and Andriod apps act as a paired down version of the website experience. The main purpose is to allow patients the ability to search and connect with doctors.

 

Research proved that our audience was having a difficult time performing basic activities on our app. This was a combination of broken use cases, disjointed UX, as well as the app performance its self being slow and sometimes unstable.

Since this is a project I had inherited I knew the apps themselves were in a very rough state and needed to be cleaned up holistically before we could address any new features. 

Before the Redesign

Scaling back to 3 core use cases

Assuring our core use cases were extremely clear and easy to use was the first step.   Our old apps had a lot of different use cases that produced a disjointed experience making the app very difficult to use. With the buy-in of stakeholders, we agreed upon our core use cases.

1. Users should easily be able to search for providers.

 

2. Users should easily be able to make a connection with a provider (via a call or online booking).

3. Users should easily be able to build and manage a care team of their providers. 

Understanding the architecture

Because we could not rebuild our apps from scratch, we needed to improve the current experiences on both iOS and Android.  Taking a look at the architecture (which was very different on each platform) helped me better understand how I could restructure and improve broken user flows. I began by documenting and creating these maps of both platforms to get a bigger picture of what was currently going on.

Revising the Architecture

After having a deep understanding of the current architecture, I worked with my product owner to establish what features from the current app were staying, and which we were going to remove.  From there I began to think about how the app could tie back to our three core use cases. 

Revising the Apps

To ensure our cross-functional had a clear plan for revising the apps, I documented everything that needed to be fixed across both iOS and Android. I labeled each item as a usability issue, a design issue, bug, or, stability issue.  Each item was prioritized by level of importance and grouped appropriately for the engineers to refine and added to our jira backlog.  

Shipped solution

Download the app
Screen Shot 2019-02-08 at 3.04.05 PM.png
Screen Shot 2019-02-08 at 3.06.18 PM.png

See the shipped apps here.

© 2020 by Elizabeth Lapinsky